Tanisha Parker is Associate Director of Business Enablement, where she leads Vendor Governance, Workforce Management, Quality, Training, Communications, and Systems and Tools across Wonder, Grubhub, and Blue Apron. She directs a global outsourced operations network spanning LATAM and APAC, setting the performance standards and governance frameworks that drive accountability and results across the enterprise. A strategic operator with more than 12 years in global operations and BPO strategy, Tanisha specializes in transforming vendor relationships into high-performing partnerships. She pioneered performance scorecards for managed services providers and tenure-based performance glide paths for frontline agents, establishing a clear, measurable definition of excellence beyond contractual obligations. Tanisha holds a MBA and COPC and Six Sigma certifications. She is a published author and sought-after voice in the customer experience community on operational excellence, partner governance, and human-centered leadership.